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Sap Basis Support (Apr 2022 – Current)
Sap Basis Support (Apr 2022 – Current)
IT service desk, Fault diagnosis, Server Operation, SAP Basis Support,
Company : Green River Holding (Songkhla, Thailand)
Job Description:
Setup SAP User and Authorization
Design and Setup SAP Backup and Recover
SAP client installation and support
Configure SAP Batch job, printer, EDI...
Linux operation
Database (SAP HANA/MS SQL Server) management, optimization, and maintenance
Design and maintenance network infrastructure (Cisco switch and AP)
Configure and support Microsoft AD, exchange server and file server (QNap NAS)
IT Project Engineer (Dec 2017 – Feb 2019)
IT Project Engineer (Dec 2017 – Feb 2019)
Customer service, IT service desk, Fault diagnosis, Sales Engineer, Server Support
Company : Fastwin Corporation (Taipei, Taiwan)
Job Description:
Provide IT support service to fulfill the requirement in the maintenance contract (firewall, desktop, server, and network issue).
Help to build up the network environment (firewall and switch installation).
Various IT services set up (File server, AD server, and Linux mail server).
Assistant to verify customers' requirements and escalate to sales or senior tech analyst.
Proceed with many kinds of IT projects (Office relocation, System migration, Disaster Recovery, and Inventory of fixed assets).
On-Site Engineer in Standard Chartered Bank (Aug 2011 – Dec 2017)
On-Site Engineer in Standard Chartered Bank (Aug 2011 – Dec 2017)
Customer service, IT service desk, Fault diagnosis, Desktop Support
Company : HPI Corporation (Taipei, Taiwan)
Job Description:
Laptop/Desktop/Mobile device
Provide local/remote support service for desktop/laptop/mobile day to day by receiving phone calls, emails, and internal system (Remedy).
Fault diagnosis and check system errors on the desktop/laptop/mobile (escalating to Level 2 teams or vendors when necessary).
Create and track each ticket and finish it within SLA requirement
Setting up desktop/laptop/mobile device for new users
Proceed with all kinds of projects like operating system migration, office relocation, and meeting support.
Act as a focal point for users and coordinate issues/ requests through to solution/ completion.
IT equipment asset management (update the record and decommission the old device).
Server
Fault diagnosis and check system errors for the server (escalating to Level 2 teams or Vendor when necessary).
Backup data weekly and monthly.
IT equipment asset management (update the record and decommission the old device).
Army Solider - Private (Aug 2010 – July 2011)
Army Solider - Private (Aug 2010 – July 2011)
Supply Division
Logistic supply
Database update
Page updated
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